Shipping & Delivery
Shipping Destinations
We currently ship to Germany and selected countries within the European Union.
If your country is not available during checkout, please contact us before placing your order.
Processing Time
Orders are processed after payment has been received.
Standard processing time is typically between 1–5 business days.
For handmade, limited edition, collector, or custom-made products, processing times may vary.
Delivery Time
Germany
Estimated delivery time:
3–7 business days after dispatch.
European Union
Estimated delivery time:
5–14 business days after dispatch.
Actual delivery times may vary depending on the destination country, customs procedures, and shipping carrier.
Pre-Orders
Products marked as "Pre-Order" may still be in production, development, or preparation at the time of purchase.
Estimated delivery dates shown on product pages are provided as guidance only and may change due to production schedules, supplier availability, or logistics delays.
Customers will be informed of significant delays whenever possible.
Shipping Costs
Shipping costs are calculated during checkout and displayed before the order is completed.
Any applicable shipping charges will be clearly shown before payment is made.
Order Tracking
Where available, customers will receive a shipping confirmation email containing tracking information once the order has been dispatched.
Damaged Deliveries
Please inspect your order upon arrival.
If your package arrives damaged, please document the condition of the package and contents and contact us as soon as possible.
This helps us resolve shipping-related issues quickly and efficiently.
Customs, Duties and Import Taxes
For orders shipped within the European Union, no additional customs duties generally apply.
For future international shipments outside the European Union, customs duties, import taxes, and additional fees may apply and are the responsibility of the customer.
Contact
If you have any questions regarding shipping or delivery, please contact us:
Visuals by Eisenberg
Owner: Tuny Bilgic