Privacy Policy

1. Introduction

At Visuals by Eisenberg, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Data Controller

Visuals by Eisenberg

Owner: Tuny Bilgic

Email: visuals@eisenberg-manufaktur.de

(hereinafter referred to as "we", "us", or "our")

3. Information We Collect

We may collect the following categories of personal information:

Information You Provide

Name
Billing address
Shipping address
Email address
Telephone number
Payment information
Order details
Messages submitted through contact forms

Information Collected Automatically

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Website usage data

4. How We Use Your Information

We use personal information for the following purposes:

Processing and fulfilling orders
Managing customer accounts
Providing customer support
Responding to inquiries
Processing payments
Shipping products
Improving website performance
Analyzing website usage
Preventing fraud and abuse
Complying with legal obligations
Sending marketing communications where permitted

5. Legal Basis for Processing (EU Users)

For users located in the European Union, we process personal data on one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
User consent

6. Payment Processing

Payments may be processed through third-party payment providers including:

PayPal
Klarna
Stripe
Apple Pay
Google Pay
Wix Payments

These providers process payment information according to their own privacy policies.

Visuals by Eisenberg does not store complete payment card information.

7. Website Hosting

Our website is hosted by Wix.com Ltd.

Wix provides the online platform that enables us to offer our products and services.

Your information may be stored through Wix’s secure data storage systems, databases, and applications.

For additional information:

https://www.wix.com/about/privacy

8. Analytics and Performance Monitoring

We may use analytics tools to better understand how visitors interact with our website.

These tools may collect information such as:

Visitor activity
Device information
Browser information
Geographic region
Website performance data

This information is used solely to improve our services and user experience.

9. Social Media

Our website may contain links to social media platforms, including:

Instagram
TikTok

When you visit these platforms, their respective privacy policies apply.

We are not responsible for the privacy practices of third-party platforms.

10. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates regarding:

New collections
Product launches
Promotions
Company news

You may unsubscribe at any time by following the unsubscribe instructions provided in the communication.

11. Data Retention

We retain personal information only for as long as necessary to:

Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

12. Data Security

We implement appropriate technical and organizational measures to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Your Rights

Depending on applicable law, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability

To exercise these rights, please contact us using the contact information provided above.

14. International Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, appropriate safeguards will be implemented to protect personal data in accordance with applicable laws.

15. Children's Privacy

Our website and products are not intended for children under the age of 14.

We do not knowingly collect personal information from children.

If we become aware that personal data has been collected from a child without appropriate consent, we will take steps to delete it.

16. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be published on this page and become effective immediately upon publication.

17. Contact

If you have questions regarding this Privacy Policy or our data practices, please contact: